As a hot topic nowadays, the bit of progress in broadband “speeding up and fee reduction†has touched people’s hearts. On the 19th, Nanfang Daily’s residential broadband “has no choice†to break through the “blockade†of the "broadband home access difficulty" investigation report once it was published, which has caused a lot of readers' enthusiastic response. “Our community is such a situation, ah, asked a lot of operators say no resources, can not upgrade the fiber. How can it be so difficult to install a broadband?†Ms. Ma, who lives in Baiyun District, participated in the Nanfang Daily and Southern Network jointly held by the “optical fiber When the online broadband survey was difficult, it even sent out a feeling of “inability to quitâ€.
And among the many users who participated in the survey activities, more potential problems related to fiber broadband access difficulties have gradually emerged. In addition to the “monopoly†of residential properties and some broadband service providers that we focused on on the 19th, The "admission fee" for optical fiber broadband upgrades is another issue worthy of attention. The question of whether the "admission fee" should or should not be received, who will receive it, or how much it will cost will have to be said. story.
Property: Widespread broadband broadband is still common
The situation that Mr. Leung of Yijing Cuiyuan, previously reported by the Nanfang Daily, could not independently select broadband operators was different. Mr. Luo, who lives in the Fuyuan Huayuan Community in Panyu, faced the problem that the original broadband service could not be upgraded. Optical broadband. As an old user who has used China Telecom for six or seven years, Mr. Luo has reached the condition that he can upgrade to 100M fiber for free. However, when he called to consult China Telecom, the customer service told him that Fu Ting Hua Yuan was still a copper wire. The fiber cannot be upgraded because it is laid.
Why can’t Fu Ting Wah Park lay fiber?
In this regard, Guangzhou Telecom said that as early as 2014, Fu Ting Hua Yuan has been included in the scope of optical fiber transformation. In November of last year, the two parties initially negotiated on the initial deployment of optical fiber. However, on the 3rd, Fu Ting Wah Property Management Party prohibited telecommunication from continuing construction and laying fiber, because it was the same property owned by the other property company, Riverside Green Park, and telecommunications. There are differences in income sharing. The head office of the company requested that the division with the Riverside Green Park should be handled before permitting Fu Ting Wah Park to continue construction and re-negotiating the revenue share of Fu Ting Hua Yuan. In the end, because the splitting proposal put forward by the other party has exceeded the endurance capacity of telecommunications, so far no consensus has been reached and the original fiber-optic coverage construction project of Fu Ting Hua Yuan has been affected. In this regard, when the reporter called the property management office of Fu Ting Hua Yuan for verification, the relevant person in charge said that the problem of laying fiber should be solved by the owner.
A similar situation also occurred in Guangzhou Wanke New Mileage Community. Mr. Wang who lives in the same district is also because of the poor experience of the existing copper broadband network speed, and he hopes to upgrade the fiber. However, when consulting with telecommunication customer service, it was also informed that the community in which it was located had no installation resources. As for the reason why there was no installation of resources, relevant persons from Guangzhou Telecom bluntly stated that when the community was built in 2008, it signed a high-proportional cooperation agreement with X-Tong, and X-Tong will exclusively build the communication pipeline and development business within the building. Telecom recently proposed optical fiber reconstruction for the project. Vanke proposed a delivery fee of 26,000 yuan. However, due to the non-compliance of this requirement, the two parties failed to coordinate several times. Therefore, it has not been possible to enter the community to carry fiber. Transformation. Regarding the telecommunications aspect, Guangzhou Vanke responded that when the new milestone was being built, Vanke Suidong Real Estate Co., Ltd. did indeed sign a 30-year cooperation agreement with XTONG, but there was no X-share, but it only charged annually. × Rent room computer room and electricity. And this year, it has not received the request of telecommunications to enter the market, and there is no argument for the "20% of the entry fee." If the telecom operators want to enter the community, the property will not interfere, but the operator must conduct business operations in the community and use the pipe network owned by all owners. The property owner will collect reasonable equipment room rental and management fees, and the rent will be included in the property public property. Revenue section.
Although the question of whether "entrance fees" existed, the properties of the above-mentioned communities all unknowingly did not exist, but according to a reporter learned from a number of telecom operators, this property is in the process of broadband transformation or access " It is quite common to eat and take cards. It is because it is mostly a verbal agreement that it is difficult to obtain written evidence. "Actually, it is not okay to pay reasonable fees, but many properties have to collect money without invoicing or asking too much. This is not something we can afford." The relevant person of Guangzhou Telecom told reporters.
In response to this question, the Secretary of Communications Development Department of the Ministry of Industry and Information Technology Wen Kui also criticized the press conference held by the State Council Information Office not long ago. He stated bluntly that the reasons for the slow retrofit of optical fiber and the difficulty of transformation in the old districts are many. Among them, there are limited investments by telecom companies, the construction progress is relatively lagging behind, and some community residents do not agree with the transformation, but the most important one is the community. The property does not agree with, does not cooperate with, or collects unreasonable fees such as high “entrance feesâ€, coordination fees, and assessment fees.
Long management makes it difficult for users to maintain rights
Since it is known that the relevant expenses are unreasonable, why hasn't it been properly resolved? In fact, relevant laws and regulations have already made explicit provisions in this regard. The 15th article and the 16th article of the Guangdong Province Informationization Promotion Ordinance, which was implemented on September 1, 2014, pointed out that “the new construction, reconstruction, and expansion of the resident network of built buildings should respect the choice of the owners. All telecom, Internet, radio and television service providers and other resident network construction parties are open to equal access and fair competition; "construction units, owners' units, and property service companies should be operators of telecommunications, Internet, radio and television, etc. Equally open existing communication equipment rooms, telecommunications rooms, pipelines and cables within the red line of the building planning land, and provide facilities for the fiber-to-the-home transformation. No fees shall be charged in violation of regulations.
However, the problem is that these regulations have encountered many difficulties in the actual implementation. One of the biggest problems is that there are too many links involved, and it is difficult to clarify what is reasonable and what is unreasonable. According to a survey conducted by the reporter, at present, in Guangdong, there are many departments related to the upgrading and transformation of residential optical fiber, such as housing construction, management, industry and commerce, and price, and the links in charge are different. This actually gives telecommunications operators a chance to meet The property “seeking to eat and take cards†seeks policy support and brings a lot of inconveniences, and it also brings a lot of problems for the owner of the community to upgrade their speed. For this inconvenience, Mr. Xue, who lives in Dongfeng Square, has a lot of feelings. The building in which he lives has actually been connected to fiber optics, and even the optical fiber is spread on the floor where he is located. However, because there is an aisle, it is necessary to lay down the line, but the property does not agree. So far he has not had the opportunity to experience the “optical networkâ€. Pleasure. "I also wanted to complain, but I don't know who to complain to."
It is understood that the current broadband optical fiber project in Guangdong is mainly divided into two types of new buildings and existing buildings. The newly built construction is mainly carried out by the housing and construction department. According to the information provided by the Guangdong Provincial Department of Housing and Construction, since April 1, 2013, the newly constructed communities in Guangdong have started to strictly implement the design of communications facilities in residential areas and residential buildings. The national standards for construction and acceptance of fiber-to-the-home communication facilities in residential areas and residential buildings are standard, and new-built communities that do not meet the standards cannot be constructed or accepted. Therefore, in terms of new residential areas, especially after April 2013, The problem of fiber optic construction and reconstruction is not big. However, for the existing buildings, that is, the old districts we mentioned, according to the opinions of the General Office of the People's Government of Guangdong Province on comprehensively advancing the infrastructure construction of broadband networks in our province, the Guangdong Provincial Communications Administration is mainly responsible for the development. The problem is that if it is implemented in a specific municipality and the optical fiber transformation in a residential area is hampered, the local management offices still need to find a local construction department to solve the problem. And if it comes to the relevant costs of fiber optic transformation charges, it needs the price department to deal with. However, Guangdong Province has no clear relevant regulations in this regard. It is difficult to determine what fees should be paid and what should not be received when the optical fiber is reconstructed. This undoubtedly also provides convenience for the residential property to ask for high-priced “entrance feesâ€.
For the problem of difficult transformation of residential optical fiber, the Guangdong Provincial Communications Administration said in an interview with reporters that it is currently difficult to implement the work, especially in the transformation of broadband networks of old residential areas, the actual progress is not satisfactory. This includes the reasons for the human resources of the Bureau, but more still needs the support of the relevant local government departments at all levels. The SAFE indicated that it is hoped that the provincial government will start the legislative work of the Guangdong Provincial Information and Communication Infrastructure Construction and Protection Regulations as soon as possible, and at the same time further supervise and strengthen the supervision of the No. 8 essay of the Guangdong Province Office (that is, the Guangdong Provincial Information Promotion Regulations). In particular, it is hoped that the municipal, county and township (town) governments will be able to give full play to the fiber-based reconstruction of the broadband network, formulate annual work goals and tasks, establish a supervision and evaluation mechanism, strengthen overall coordination, and perform their duties in an effort to promote broadband network fiber. Transformation work.
â– Sound
Mr. Zhou of Huadu District: I started to apply for fiber-optic broadband since August of last year. As a result, I was told that this community was not covered. I did not install it until April of this year. The carrier’s coverage rate was too slow. If you want to speed up, you still need to put more effort into construction.
Ms. Fang, Baiyun District: I have called the phone many times and said that we have no light coverage in the community. I really couldn't stop it. It's so difficult to install a fiber.
Haizhu District, Mr. Wang: There is only one company in my community that can pull in and operate independently.
Ms. Wu from Tianhe District: Our community has only been able to install a broadband. We would not like to bring in broadband to come in. We have to go through the approval of the relevant departments, but we cannot say which departments are.
Mr. Zhang in Baiyun District: The broadband of the residential area was contracted by a family, but the network was very unstable. WeChat won't be able to grab a red envelope. It is not acceptable.
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