Consumer Association: Use search with caution to purchase tickets online

Yesterday (January 16th), China Consumers Association released statistical data showing that in online ticketing complaints, the proportion of complaints related to air tickets and train tickets was the highest. Nearly 90% of the complaints were against black agents and unlicensed agents. Cottage websites, phishing websites and counterfeit websites have all seriously affected consumer trust in online travel. As the Spring Festival approached and online ticket purchases entered a peak period, China Consumers Association issued a warning for this, prompting consumers to be vigilant.

"Consumers must choose a regular airline website, online travel website or agency website to check their China Air Transport Association (CATA) qualification certification when choosing a ticketing website." Imitating the name, page, and mode of a regular website, it also induces consumers to go through bookings by issuing special fare information, and then implement fraud. Consumers need to keep in mind the domain name of a legitimate website, or add it to their favorites, and try to avoid using generic search engines to open unfamiliar ticketing websites.

According to reports, phone scams are a common method, especially for phones that begin with 400 and 800. Therefore, consumers should be vigilant when they encounter phone numbers starting with 400 and 800. Tickets ordered by consumers through the website are verified through the website. If it is a ticket purchased on a regular online travel website, consumers can directly log in to check the status of the ticket and apply for a refund or change.

The vast majority of frauds are inseparable from bank transfers. Fraudsters usually use the website to cooperate with the banking system, need to transfer funds before they can issue tickets, or justify the prevention of air ticket price increases, requiring consumers to pay via bank transfer or transfer. money. Consumers are advised to choose online payment when making online reservations. “Once you receive a request for bank transfer or ATM transfer, or even face-to-face payment, you must be vigilant and refuse.” The relevant person in charge of the China Consumers Association said.